Enquiries or complaints

If you have an enquiry or complaint please contact our Superline on Freecall 1800 331 719.  If we are unable to satisfactorily resolve your enquiry or complaint over the phone we may ask you to put your enquiry or complaint in writing.  If you make a complaint, we will endeavour to properly consider and deal with your complaint and notify you of our decision in writing within 90 days of receipt of the complaint. 

If we do not settle your complaint to your satisfaction within 90 days of first receiving your complaint, or if you are dissatisfied with our decision, you may contact the Superannuation Complaints Tribunal (SCT) at:

Locked Mail Bag 3060
GPO Melbourne  VIC  3001
Telephone: 1300 780 808

The SCT is an independent tribunal established to resolve disputes between super funds and their members and/or potential beneficiaries.  The SCT only has jurisdiction to deal with a complaint once it has been through the Fund’s internal dispute resolution process.  Should you have any queries please do not hesitate to contact our Superline on Freecall 1800 331 719 between 8.30am-6pm Monday to Friday AEST.