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access your account onlineTake charge of your Health Super account online. Health eSuper is a fully secure and easy way to manage your super. Access your account as often as you like, wherever and whenever you like. Through a simple click of the button you can:
apply for your online Health Super accountGetting your online Health Super account up and running has never been easier! Simply enter your details into our secure site and your user name and password will be emailed to you automatically. To keep you up-to-date with important changes that could affect your super we may also send you important emails.
important tips:important: your online account balances
important: online account balancesSeveral members have expressed concerns that some of their recent contributions are not showing in their online account balances. The reason for this is associated with the fact that a number of employers have recently changed payroll systems and the automatic data flow between their new computer software and our system is not currently fully functional. We have intervened through a short-term manual workaround, but unfortunately this has caused a processing backlog, which is likely to continue for a few more months. Members should not be alarmed. Even though the reporting of their account balance may, at this moment in time, not be correct, they can rest assured that their superannuation money is safe. We receive employers' contributions on a regular basis and these amounts will continue to be invested without delay and according to each member's original instructions. Their actual balance and investment earnings are not affected by this processing delay. Health Super and the employers' payroll software provider are working hard to resolve the functionality issue. The fix requires quite a lot of programming by the payroll system provider and we expect the situation to be fully remedied shortly. In the meantime we will continue to process some contributions manually. Regardless of the backlog, correct balances will appear on each members' next statement.
security tips for Health eSuper membersMembers can access their Health Super account details at any time from anywhere via our secure website. To help keep your private information secure, Health eSuper members are provided with a unique user name and password. It’s very important that you keep this access information secure. Store it in a safe place and never disclose your user name or password to anyone else. Health Super staff are unable to access your password and as it’s unlikely that we would ever contact you to seek verification of your password or your account details, you should treat any requests for verification or an update with suspicion. Do not comply with any such requests, even if they appear to be authentic. Just contact us on 1800 331 719 or email us via our secure email link on www.healthsuper.com.au. It’s a good idea not to click on links contained in emails as these links may direct the user to an imitation site that looks just like the real thing. Also, never leave a session of your account open, even for a few minutes if your computer is unattended, and always remember to log out when you have finished.
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