We take care of your superannuation and personal information. We want to make sure your superannuation is carefully managed. As part of this commitment to you, sometimes we require you to provide proof of your identity.

As a result, we need to collect and verify information about your identity when you withdraw money or start a super pension. We may also require proof of identity when new accounts are opened. In the case of a Spouse account, your partner will need to provide proof of identity.

It’s important we follow this process to help protect the money in your super account from fraud and to comply with legislative requirements (including internal policies we have established to meet these requirements).

What to do in 3 simple steps

For most people, the easiest way to get certified ID is to photocopy your driver's licence or passport, take the original and the copy to the local police station and have them certify it.

1. Provide certified ID

You need to provide a certified copy of any document that clearly shows your full name, your signature, date of birth and current residential address. The document must not have expired (except in the case of a passport as long as it hasn’t been expired for more than 2 years).

The following are acceptable forms of ID:

certified copy of a current Primary Photographic ID Document (like a driver’s licence or passport);
or
Both:

a. A certified copy of a Primary Non-Photographic ID Document; (like a birth certificate)
and
b. A certified copy of a Secondary ID Document (like a rates or utility bill).

2. Have you correctly certified your document?

The document(s) need to be certified as being a true copy of the original document. The document(s) need to be signed by a person who has seen the original and is authorised to certify a copy of the document.

Example: “I certify that this is a true copy of an original document that I have sighted”.

In addition to a signature, they (the certifier) also need to provide their name, their occupation, their address (not necessarily a personal address, but a residential address of the business e.g. post office) and the date.

3. Post all documents to Health Super

Your certified documents need to be sent to:

Health Super
Locked Bag 2900
COLLINS STREET WEST VIC 8007

Please note: We are unable to accept faxes or emails.

The following are definitions of the various levels of ID:

Primary Photographic Identification Document means any of the following:

a driver’s licence or permit issued in Australia (or equivalent authority in a foreign country) which contains a photograph;
an Australian passport;
a foreign passport which contains a photograph and signature;
a national card issued by a foreign government with a photograph and signature;
an identity card issued by a State or Territory that has a photograph (e.g. proof of age card).

Primary Non-Photographic Identification Document means any of the following:

birth certificate or birth extract issued by a State or Territory;
a citizenship certificate issued by the Commonwealth;
a citizenship certificate issued by a foreign government;
birth certificate issued by foreign government;
a current pension card issued by Centrelink.

Secondary Identification Document means any of the following:

Social security notice that has your name and residential address. (it must be less than 12 months old)
An ATO notice (e.g. tax assessment) that has your name and residential address. (it mus be less than 12 months old)
A rates or utilities notice that has your name and residential address. (it must be less than 3 months old)
A school notice (if you are under 18) issued by the school principal that has your name and residential address and shows the time that you attended the school (it must be less than 3 months old)

Please note: If a document is not in English, it needs to be translated by an accredited translator.

Acceptable authorities able to certify your documents include:

A lawyer: a person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described);
A judge of a court;
A magistrate;
A chief executive officer of a Commonwealth court;
A registrar or deputy registrar of a court;
A Justice of the Peace;
A notary public;
A police officer;
An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public; (check at your Post Office)
A permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public; (check at your Post Office)
A teacher employed on a full-time basis at a school or tertiary education institution;
An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955);
An officer with 2 or more continuous years of service with a bank, building society or credit union;
A finance company officer with 2 or more continuous years of service;
An officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more continuous years of service with one or more licensees;
A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants.
A person who is currently licensed or registered to practise as one of the following: chiropractor, dentist, legal practitioner, medical practitioner, nurse, optometrist, patent attorney, pharmacist, physiotherapist, psychologist, trade marks attorney, or veterinary surgeon.