The industry fund for the people who care
It’s important that you notify us in writing as soon as possible after you become aware of any claim or potential claim for an insurance payment.
You must provide us and the Insurer with any information the Insurer reasonably considers necessary to properly assess your claim. This may include medical reports and employment records.
Together with our Insurer we will make every effort to ensure your claim is processed as quickly as possible.
There is a six-month waiting period for insured Total & Permanent Disablement (TPD) benefits and a 90-day waiting period (unless a shorter period applies) for insured Income Protection benefits. This means you must wait until the waiting period has passed before we can start assessing your claim.
The Health Super division, through insurance policies underwritten by AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia), offers Health Super members life, total & permanent disability and income protection insurance cover. The Trustee reserves the right to replace the policies, to vary their terms and conditions (including the level of cover) and the amount of premiums. The Trustee will notify members of any proposed changes.