Security tips for eSuper members

Important: online account balances

Sometimes, recent contributions will not appear in online account balances. This can happen for various reasons such as a delay in the data flow between different software systems, including the payroll systems used by registered employers, Health Super's contribution processing systems and the system that provides eSuper.

You should not be alarmed. Even though the reporting of your account balance may, at this moment in time, not reflect all contributions made to Health Super, you can rest assured that your super money is safe. Your account balance and investment earnings are not affected by any processing or system delays.

Check eSuper again soon. Regardless of any delay in contributions appearing on eSuper, they'll be listed on your next statement and reflected in your account balance.

Access

Members can access their Health Super account details at any time from anywhere via our secure website. To help keep your private information secure, eSuper members are provided with a unique user name and password. It’s very important that you keep this access information secure. Store it in a safe place and never disclose your user name or password to anyone else. Health Super staff are unable to access your password and as it’s unlikely that we would ever contact you to seek verification of your password or your account details, you should treat any requests for verification or an update with suspicion.

Do not comply with any such requests, even if they appear to be authentic. Just contact us on 1800 331 719 or email us. It’s a good idea not to click on links contained in emails as these links may direct the user to an imitation site that looks just like the real thing. Also, never leave a session of your account open, even for a few minutes if your computer is unattended, and always remember to log out when you have finished.

If you are ever concerned about the security of your Health Super account, please contact us.